Arrival & departure concierge

Come home to the good part.

Thoughtful preparation before you arrive and a careful reset after you leave, tailored to your home.

Your home, your routine

Ready when you are.

Tell us what matters most and we’ll agree on a property-specific checklist. Each visit includes a brief update so you know what was done.

Arrival Ready Visit$125Departure Reset Visit$125Both visits for one stay$225Each visit includes up to one hour at the home. Additional time: $75/hour, billed in 15-minute increments.

01 · Before you arrive

Arrival Ready

Walk through accessible areas and flag visible concerns
Set the thermostat to your requested temperature
Turn on selected lights and prepare agreed home settings
Confirm requested cleaning or other vendor work appears complete when scheduled; during snowy weather, visually check driveway and entry access before arrival
Bring in packages and mail found at the property
Stock groceries or essentials from your list if requested; shopping time and purchases are additional
Help coordinate ski gear delivery and prepare the mudroom by request
Help set up owner-provided holiday decorations by request, with a custom quote
Send a ready-for-arrival update

02 · After you leave

Departure Reset

Walk through accessible rooms and note visible concerns
Check designated doors, windows and garage are secured
Set the thermostat and selected lights per your instructions
Handle designated perishables and trash as agreed
Bring in deliveries and check requested appliances or home settings
Confirm scheduled cleaning or other vendor appointments when the timing aligns
Take down and store owner-provided holiday decorations by request, with a custom quote
Send a closing update

The details matter

Small details, a warmer welcome.

Packages at a front door — **Package care**

Groceries ready to stock a home — **Arrival groceries**

Car connected to a charger in a garage — **Vehicle readiness by request**Photo: Priscilla Du Preez

Illustrative photography · Visit reports use photos of your property.

More ways we can help

Additional care by request.

After-weather visit

An additional visual check after significant snow or wind, when roads and access are safe, documenting visible concerns.

Vendor appointment presence

Provide access for an owner-approved provider, remain for an agreed appointment window and share a follow-up update.

Project follow-through

Visually check whether approved cleaning, lawn care or snow removal appears complete and flag unfinished items.

Mail & deliveries

Bring in packages, gather mail and coordinate forwarding or a special delivery with your instructions.

Vehicle & plant care

Visually check a stored vehicle and its battery maintainer, or water designated plants, following your written directions.

Seasonal & pre-sale readiness

Help put up and take down owner-provided holiday decorations, coordinate approved vendors for seasonal changes or a showing, and share a readiness update. Scope is quoted in advance.

We observe and report visible conditions; repairs, specialist work, vendor services and purchases are arranged separately with your approval. Ask us to customize a plan for your home.

Winter concierge

More time on the mountain.

We can help coordinate the details that make a ski trip feel effortless. Tell us what you need before you arrive and we’ll confirm what can be arranged for your home and your preferred resort.

Gear tuning & delivery

Coordinate ski and snowboard tuning, approved shop pickup or delivery, and in-home rental or boot-fitting appointments with qualified providers. We can stage delivered gear in your designated locker or mudroom.

Lift & pass details

Help organize lift ticket, pass and lesson details ahead of your visit, and arrange permitted pickup or delivery when a resort allows it. Some products require the guest’s own ID or in-person pickup.

A warm arrival

Set your thermostat and radiant heat controls as instructed, prepare selected lights and the fireplace area, and coordinate hot tub readiness with your designated service professional. When snow is falling, we can check that the driveway and entry appear cleared before you arrive and alert you or your snow removal provider if they need attention. Fireplace use follows your written instructions and is never left unattended.

Mudroom ready

Organize boots and outerwear, set up owner-provided boot dryers as instructed, and coordinate professional cleaning or waterproofing. We can place your avalanche equipment where you direct; safety inspection and fitting belong with qualified specialists.

Winter concierge requests are customized and quoted in advance. Resort rules, vendor availability, purchases and third-party charges apply.

Plan your winter arrival →

For remote vacation & rental owners

A local check between stays.

If you own a vacation or short-term rental property from afar, we can visit after your designated cleaner has finished to visually verify that the home looks clean, stocked and ready for the next occupants. We’ll send a concise update and promptly flag anything that needs your attention. We can also put trash cans out for collection and bring them back in on a schedule that works for the property.

We can discuss a custom plan to support your short-term rental operations, whether you manage bookings yourself or work with an existing rental manager.

Turnover readiness checkProperty-specific checklist · visit update · owner notificationDiscuss rental support →

Guest-ready walk-through

Visual check of cleaning, beds, bathrooms, kitchen, entry and outdoor spaces against your agreed checklist.

Supplies & linens

Check designated consumables and linen inventory; replenish owner-provided items or coordinate a restock by request.

Trash & deliveries

Move cans out and back on agreed collection days; bring in packages and flag mail or deliveries that need attention.

Access & home settings

Check designated lock, entry and thermostat settings according to your written instructions, without sharing access details in photos.

Condition notes

Photograph visible damage or maintenance concerns and notify you so you can decide on next steps.

Vendor coordination

Provide access to approved cleaners, snow removal teams or repair vendors and follow up on the visible result when requested.

Services are tailored to the property and booking schedule. Cleaning, repairs, guest communication, reservations and vendor charges are not included unless separately agreed. Scheduling and pricing are quoted in advance.

Have something specific in mind?

Tell us what you need and we’ll discuss a custom plan and pricing.

Ask about concierge service →